If you are unhappy with any aspect of our service, we would like you to get in touch by any of the above contact methods. We will do our best to resolve your concerns by the end of the next business day. If we are unable to resolve your concerns we will issue a written acknowledgement within five working days and our written final response within eight weeks of receiving your complaint.
Full contact details for the Ombudsman are displayed below.
Our final response will explain that you have ultimate recourse to the Financial Ombudsman Service. We will enclose their standard explanatory leaflet should you wish to escalate your complaint to them. You should do this within six months of the date of our final response or they may not consider your complaint after this time.
Financial Ombudsman Service
The Financial Ombudsman Service Exchange Tower London E14 9SR
Applicants must be 21 or over. All loans are subject to affordability, applicant verification, and credit checks via Callcredit`s databases in accordance with Diamond Financial Services (Yorkshire) Limited`s responsible lending policy.
Diamond Financial Services (Yorkshire) Limited registered office address is International House, Trinity Business Park, Turner Way, Wakefield WF2 8EF. Company number is 04479344. Authorised and regulated by the Financial Conduct Authority. Licence number is 703434. Authorisation can be verified on the Financial Services Register at register.fca.org.uk