REFUND POLICY

What if my card is refused?
 
Cards are not refused by Diamond Financial Services (Yorkshire) Limited but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.
 
Can I have a receipt?
 
Yes. If you have paid via debit or credit card we can send you a confirmation of your payment & this will display your unique transaction number. If you pay via our Home Collection service our agents will mark your payment card every time you make a payment. If you have lost your payment card please contact our Customer Service Team on 01924 371 766.

I’ve paid the wrong amount – can I have a refund?

If you have overpaid on your account please telephone our Customer Service Team on the number above or email customerservice@diamondfs.co.uk and we will refund the excess payment.

Paying by bank transfer?

You can also make a payment by bank transfer using the following payment details:
 
Account Name: Diamond FS Ltd
Sort Code: 23-69-72
Account number: 02976375
Reference: Your name plus Diamond account number

T's & C's Apply

Applicants must be 21 or over. All loans are subject to affordability, applicant verification, and credit checks via Callcredit`s databases in accordance with Diamond Financial Services (Yorkshire) Limited`s responsible lending policy.


Address

Diamond Financial Services (Yorkshire) Limited registered office address is International House, Trinity Business Park, Turner Way, Wakefield WF2 8EF. Company number is 04479344. Authorised and regulated by the Financial Conduct Authority. Licence number is 703434. Authorisation can be verified on the Financial Services Register at register.fca.org.uk